FAQs

If you have concerns, we ask that you contact us and we will schedule an on site visit of your location. On site visits are free and they do not obligate you to book with our company.

Regular power outlets are sufficient.

Yes we are equipped to anchor tents on asphalt surfaces. If a tent needs to be set up on asphalt, we recommend a site visit prior to setup.

The size of tent you will require depends on what will be taking place inside the tent. When contacting us, we will be able to recommend different options that will meet your required needs.

Depending on where we are setting up, permits are sometimes required. When inquiring about our tent rentals, we will be able to assist you if needed.

If items are damage or misplaced during your reservation, you will be responsible to pay the replacement fee of the damaged or missing items.

No but it is recommended that someone does meet us on site before we start setting up. If we have visited the site prior to setting up, you do not need to be present.

We normally allow clients to keep the items 3 – 4 days. Setup usually takes place a few days prior to your event, and take down is a few days after your event. This is something we can discuss further in the booking process, but be assured that we will make every effort to proceed in a way that is convenient for you.

You may make changes right up until the day before the scheduled setup.

We accept credit card, cheques, and cash.